Refund policy

Effective July 20, 2026. We want you happy with your purchase.

30-day returns

You have 30 days from delivery to start a return for any reason. Email zlutcorporate@gmail.com with your order number to begin — we'll reply within 1 business day with instructions. Please don't ship anything back before contacting us.

Condition

Items should be returned in original condition and packaging. Items that arrive damaged or defective are always our responsibility — send a photo or short video and we'll replace or refund, our cost.

Refunds

Once your return is received (or a defect is confirmed) we issue the refund to your original payment method within 2 business days. Your bank may take a few additional days to post it.

Damaged, lost, or wrong item

If your order arrives damaged, never arrives, or isn't what you ordered, we make it right — a replacement or a full refund. You never have to fight the carrier; we handle the claim.

Contact

Popship (ZLUT LLC) — zlutcorporate@gmail.com.